FAQ




Using Our Store
Viewing enlarged Bookmark images
Blueline Order Form Assistance
Logo artwork specifications assistance
Technical information and help
Uploading a replacement logo file

About Bookmarks
Why Bookmarks?
Explain Bookmark Styles & Product Categories
What is satin laminate?

Ordering
When will I receive my bookmarks?
I want to select and order a bookmark, but where do I start?
What is a domain name?
What is a URL?
Preparing and uploading logo artwork
How will I know that my text and logo will print correctly?
How many bookmark prints should I order?
I need to place a rush order
How do I place a custom order?
I don't want that copyright watermark on my printed bookmarks
How should I prepare my photo file before upload?

Corrections
I added my order to the Shopping Cart, but I must edit or change text
I added my order to the Shopping Cart, but I uploaded the wrong logo file
How do I upload a logo image file using FTP?
I have submitted my order, but I want to make a change
I have reviewed my JPEG proof, but I want to make a change

Payment
What are my payment options?
Do you accept purchase orders?

Shipping
What are my shipping options?

My Account
How do I change my address?
How do I edit my contact information?
How do I change my password?

Other
Requesting design changes for template designs
What is your privacy policy?
Tell me about order security at BookmarkMyWebsite.com
I want to send a secure message to BookmarkMyWebsite
What is the relationship between Yellow Baron Graphics LLC and BookmarkMyWebsite.com?






 Using Our Store


How do I use the BookmarkMyWebsite.com Store?



Viewing Enlarged Bookmark Images
On any product's order form page, clicking on the common window link will replace a previously loaded bookmark image within the same (common) window. Use the new window to open a larger view in a unique window that will remain open until manually closed. This feature allows for product browsing in the common window, or retaining large product views for direct comparison of multiple bookmarks in new, independent windows.


 Blueline Order Form Assistance
To assist with order form entries, or to view exact text and logo fields for any bookmark, use the Blueline Assistance button to open a Blueline window. Blueline windows may be left open for comparisons across Bookmarks.


 Logo Artwork Specifications Assistance
For Bookmarks that include your logo, a yellow Logo Specifications button links to important information in Specifications. Logo artwork must be prepared before submitting your order.


 Technical Information and Help
Technical details about bookmark layout, submitted text and images, and print specifications, as well as frequently asked questions regarding bookmark details and submitting orders, are included in the Specifications and FAQ pages linked in the Detailed Help box to the right.

For information about store policies at BookmarkMyWebsite.com, Conditions of Use and Contact Information, refer to the Information box in the left column.

Please contact us if you have any questions about our products or your order, and Thank You for visiting BookmarkMyWebsite.com!




 Uploading a Replacement Logo File
To send us a replacement logo image, see the FTP directions on the FAQ page.

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About Bookmarks


 Why Bookmarks?

It is common to suggest web site visitors should "BookmarkMyWebsite", and it also true that a printed bookmark is ideal to serve as a place holder or location reminder. At BookmarkMyWebSite.com, we have brought these two ideas together to create the perfect advertising medium. Our focus is on merging multiple aspects of memorable marketing campaigns to create an ideal link between your business and your targeted customers and clients:

  • Quality graphic designs attract and focus the visual attention of the consumer.

  • The bookmark-sized print medium creates a convenient message format that the customer is likely to save.

  • Our bookmarks have high utility and are designed to be functional, attractive media rather than clumsy and oversized marketing pieces destined for instant disposal.

  • Your domain name, company or organization name, contact information and informative text are collectively clear, but not overbearing.

  • The perfect weight and satin finish create a tactile marketing venue to appeal to an additional perception too often ignored - the sense of touch.

Together, the combination of visual attraction, tasteful message, pleasant touch, convenient size and high utility create an unforgettable association between a pleasant memory and your business, all in a marketing piece that appears to be a thoughtful gift rather than an intrusive annoyance. With these goals accomplished, your web site, and your business, are now bookmarked in the best way possible - by making a memorable impression.


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 Explain Bookmark Styles & Product Categories

Primary bookmark designs can be viewed in the Designs by Name category. Primary designs, in turn, are distributed across three Styles, each with different layout and information options - Standard, Business ID and Deluxe.

Solid Colors utilize the general layout of the Deluxe style, in combination with a wide color selection, for use where color association is of particular value.

The Special Editions category includes thematic designs for special occasions or specific messages.

The Custom Design category allows for rapid initiation of tailored bookmark designs.

Read more about Bookmark Styles.


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 What is satin laminate?


"Satin laminate" is a special, lightweight vinyl-type laminate that protects the bookmark while providing an attractive and pleasant surface.

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Ordering




 When will I receive my bookmarks?


All bookmarks require individual layout work because they include your custom information and, for most bookmarks, your logo image. For this reason, our bookmarks are not "in stock", and instead require the full range of tasks and services required as for any custom print job. Turnaround time consists of three components (holidays and weekends are not included as business days):
  • Layout, initial print preparation and JPEG proof approval: 2 to 5 business days after receipt of payment and funds availability verification. Included here is extra time sometimes needed by customers for their own review and approval of proofs.

  • Printing: 7 to 10 business days.

  • Shipping: varies, depending on destination.

As a general rule, we recommend initiating your order at least 3 to 4 weeks before the bookmarks are needed if you have a scheduled campaign. Turnaround time is not guaranteed. Larger orders may require additional time.


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 I want to select and order a bookmark, but where do I start?


Three primary attributes you must know to begin bookmark selection are:
  • The character length of your domain name or desired url.

  • The dimensions of your corporate logo if it is to be included on your bookmark.

  • The business identity you wish to express in your marketing effort.

Then, simply browse our bookmark selection to find a design and style that best fits your needs.


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 What is a domain name?


A domain name is the "nickname" used for a web site. Examples:

  • BookmarkMyWebsite.com

  • YellowBaronGraphics.com


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 What is a URL?


The Uniform Resource Locator, or URL, is a string of characters used on the Internet to locate a specific resource. When starting with "http://", the URL may be called a "web address" or "web site address". URL examples:
  • http://www.yellowbaron.com

  • http://bookmarkmywebsite.com/bmstyles/bmstyles.shtml




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 Preparing and uploading logo artwork


Preparation of logo artwork may be no work at all, or it could be a significant task, depending on your circumstances. If your logo was designed and prepared by a graphic designer, you may already have the needed files, or the designer may be able to provide them with little additional effort. If your logo is not available in digital format, a graphic designer can recreate it in a professional graphics program.

See Logo Image Specifications for technical details of file preparation.

Uploading is a simple matter of selecting your file on your hard drive when completing the order form.

Uploaded files may be in ai (v.10), psd (v.7), cvx, jpg, jpeg, png, tif or gif formats. For best results with your file upload, COMPRESS YOUR FILE AND UPLOAD AS A ZIP FILE.

Files up to 3MB in size may be uploaded with your submitted order form using the dropdown Browse button. For larger files, use our ftp site.

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 How will I know that my text and logo will print correctly?


First, ensure the text entered on the order form is correct, and that the logo file selected for upload is correctly selected. We will transfer your text and logo artwork to the bookmark you select. This master file will then be processed for print preparation. Prior to press time, we will provide a JPEG proof for your review. Printing will not occur until we have received your final approval. Please check your JPEG proof carefully for typographical errors or omissions.


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 How many bookmark prints should I order?


Print quantity is a function of your marketing campaign objectives and the expected duration of your advertising / marketing efforts.

Smaller print quantities are limited to the "Bookmark Quantity" options listed on each order form. For print quantities greater than 20,000, Contact Us.

Traditionally, printers supply an estimated print count, plus or minus some percentage around your targeted order quantity, to account for rejects and print errors. In planning your marketing campaign, the targeted piece count is important. Therefore, we target a higher print count to ensure your campaign can proceed as planned.


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 I need to place a rush order


We do not do rush orders at this time. Graphics and print preparation, in combination with required customer approvals, tend to be a complex process intertwined with a host of variable steps. We encourage early orders in anticipation of planned marketing campaigns.


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 How do I place a custom order?


Complete and submit a Custom Design order form. We encourage phone calls beforehand so we can answer any questions you may have.


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 I don't want that copyright watermark on my printed bookmarks


The large copyright watermark is included on Internet bookmark images and JPEG proofs, but is not on your final printed bookmarks. Copyright-related information is included in fine print on each bookmark.


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 How should I prepare my photo file before upload?


See Photo Specifications for hints about resolution and cropping.


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Corrections




 I added my order to the Shopping Cart, but I must edit or change text


A. I found my bookmark text error in my order when viewing the Shopping Cart.

  1. In your Shopping Cart, click on the "Product" thumbnail.
  2. A new product order form will appear and edits may be made here. Add the newly-edited bookmark to your cart. You will automatically be returned to the Shopping Cart.
  3. In the Shopping Cart, delete the original bookmark order with the error. Be sure not to delete the corrected bookmark order.
  4. "Continue Shopping" or "Check Out"

B. I started to "Check Out", but I found a text error in "Step 3 of 3 - Order Confirmation".

  1. Do not "Confirm" your order yet!
  2. Move your cursor to "Shopping Cart Contents" and click on "Edit" to return to your Shopping Cart.
  3. Follow steps A1-A4 above.

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 I added my order to the Shopping Cart, but I uploaded the wrong logo file

A. I discovered my logo file error in my order when viewing the Shopping Cart.

  1. In your Shopping Cart, click on the "Product" thumbnail.
  2. A new product order form will appear and edits may be made here. Go to "Upload your logo" and use the "Browse" drop-down selector to locate and select the correct logo file. Add the newly-edited bookmark to your cart. You will automatically be returned to the Shopping Cart.
  3. In the Shopping Cart, delete the original bookmark order with the error. Be sure not to delete the corrected bookmark order.
  4. "Continue Shopping" or "Check Out"

B. I started to "Check Out", but I discovered my logo error in "Step 3 of 3 - Order Confirmation".

  1. Do not "Confirm" your order yet!
  2. Move your cursor to "Shopping Cart Contents" and click on "Edit" to return to your Shopping Cart.
  3. Follow steps A1-A4 above.


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 How do I upload a logo image file using FTP?


Use our ftp site to upload images larger than 3MB when you place your order, or to upload a replacement/corrected logo image.

Note: If you discovered a logo file error after submitting your order, please CALL IMMEDIATELY because timing is crucial. After notifying us, upload your replacement file using ftp.

Zipped (compressed) files are preferred. Please name your files as follows:

[First 5 letters of company name, or your last name][order #]_LV[logo version #].ext


Example: SMITH2033_LV2.zip


The order number is not required in the file name when submitting a new order.

  • Using your ftp program. Configure your ftp program as shown below, and upload your corrected file (maximum size 30 MB). Remember to first compress your image into a zip file.




  • Using your browser. Type the following path into your URL bar and drag-and-drop your file into the browser window (maximum size 30 MB; if you have any problems, try a different browser)






The ftp directory is write-only, and the name of your file will not be visibile once it is uploaded.

Next, send an email note or message to inform us of the upload - please specify your name, company name, order number and the name of the uploaded file.

If uploading more than one file, or an additional replacement file is uploaded, be sure to provide different names for each one.


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 I have submitted my order, but I want to make a change


Important: print orders that have been sent to press can not be edited or cancelled.

If your order has not yet gone to press when we receive your change request, we will be able to edit your order. There is no fee for the first change request. Additional change requests will be subject to change fees.


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 I have reviewed my JPEG proof, but I want to make a change


Read about change requests.


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Payment




 What are my payment options?


We accept payment by check or money order.

Orders are not sent to press until after your check or money order is received and funds availability is verified.


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 Do you accept purchase orders?


Purchase orders are included as a payment option as you submit your order. This will allow us to include your PO number on the invoice. After submitting your order on-line, mail a copy of your purchase order with your payment. Full payment must still be submitted before we process your order.


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Shipping



 What are my shipping options?


See Shipping in the Information panel in the upper left column.


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My Account



 How do I change my address?


Go to My Account / View or change entries in my address book at the top of the page when logged in.


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 How do I edit my contact information?


Go to My Account / View or change my account information at the top of the page when logged in.


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 How do I change my password?


Go to My Account / Change my account password at the top of the page when logged in.



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Other




 Requesting design changes for template designs


Requests to alter artwork on existing bookmark template designs are treated as custom orders. Please submit the Custom Design order form.


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 What is your privacy policy?


See the Privacy Notice in the upper left column of this page.


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 Tell me about order security at BookmarkMyWebsite.com


Your on-line shopping experience is protected by SSL when you submit your order. Be sure to verify "https://" is in the URL bar before you submit your order.



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 I want to send a secure message to BookmarkMyWebsite


The store Contact Us form sends your message to us by general email. To send a secure and encrypted message to BookmarkMyWebsite.com, use our secure Contact Us form, or send GPG signed/encrypted email as shown here.



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 What is the relationship between Yellow Baron Graphics LLC and BookmarkMyWebsite.com?


Yellow Baron Graphics LLC is a full-service graphic design company located in Bellvue, Colorado. BookmarkMyWebsite.com, a registered tradename in the State of Colorado, is a wholly-owned Design-to-Print service of Yellow Baron Graphics.


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